Shipping & Returns

We want your order to arrive safely, quickly, and with zero stress. 🐾

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🚚 Shipping Policy

🕐 Delivery Time
5–9 working days across India — we'll always keep you in the loop.

🎁 Free Shipping
On all orders above ₹999. No hidden charges, no surprises at checkout.

📍 Coverage
We ship to all major cities and most pin codes across India. If your area isn't serviceable, our team will reach out to you directly before your order is processed.

📲 Order Tracking
Once your order ships, you'll receive a tracking link via email and SMS — so you always know exactly where your pet's goodies are. 🗺️

🤝 Trusted Courier Partners
We work only with reliable delivery partners to make sure every package arrives safely and on time.

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🔄 Returns & Refunds

We get it — sometimes things don't work out. No drama, no hoops. Here's how it works:

📅 Return Window
7 days from the date of delivery.

📋 Condition
Items must be unused, in original packaging, and in resalable condition.

📩 How to Initiate a Return
Drop us an email at support@pawdaddy.in or WhatsApp us with your order number and reason — our team will take it from there. Simple as that. ✅

💰 Refund Timeline
Refunds are processed within 5–7 working days after we receive the returned item back at our end.

Please Note: Customised or opened products cannot be returned, except in the case of a manufacturing defect. 🔧

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💛 Our Promise to You

If something isn't right — reach out. We'll make it right. Every time.

You trusted us with your pet's happiness, and we don't take that lightly. 🐶🐱

support@pawdaddy.in | WhatsApp us anytime 📱